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ContactCentre4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a full Contact Centre solution.
ContactCentre4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a full Contact Centre solution.
CC4Teams enables companies to interact more effectively and efficiently with their customers through OMNI channel engagement options.
CC4teams enables managers and business owners to have a real granular overview of their businesses performance through enhanced reporting tools.
CC4Teams enables companies to interact more effectively and efficiently with their customers through OMNI channel engagement options.
Engage your customers through your web chat widget on your website. Mandatory web chat fields for the customer to pre fill enables your agents to get the right information first time to better the customer engagement
Social media is the fastest growing avenue for customer engagement. CC4teams offers Instagram, Facebook, What’s App, SMS and many more social media options for you to interact with your customers.
CC4teams allows businesses to treat emails as a method of contact centre engagement. Organise inbound emails from customers easily so that your agents have the power to respond effectively and immediately.
CC4Teams enables companies to interact more effectively and efficiently with their customers through OMNI channel engagement options.
Historical Heat map
Presence status Reporting
Webchat, Social Media and Email Reporting
Historical Reporting Total Calls, Abandoned Calls etc.
Number of Available Agents
Number of Busy Agents
Longest wait time
Average Wait Time
Average Handle Time
Scheduling of Report Delivery by Email
Total Calls Today
Total Handled Calls
Abandoned Calls
Average Answer Time
Longest Wait Time
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A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
Need something you don't see? Request resources through our contact page and we'll get right on it.
A brochure containing general information about Eclipse UC and its features
User guide and technical information about the Eclipse UC application and features
Learn about Eclipse UC Video conferencing feature and how it can be applied to business
A brochure containing general information about Eclipse UC Switchboard, its features, and application
