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Revolutionary compliance call recording solutions that enable unrestricted business intelligence within any communications environment.
Included Compliance Features:
Unlimited Admin licenses
256-bit AES Rotating Encryption
Redundancy (Local and Geographic)
Unified Location Data Sovereignty
Multi-Factor Authentication Support
Unlimited audio recording storage
Compliant call sharing
Granular User-Based Permissions
Legal hold
Advanced call playback and tagging
Searchable Call Tagging
Call Notes
Agent and/or Team Grouping
Customisable Retention Policies
Basic API Support
Includes Core Recording Features +
Unlimited Quality Assurance (QA) licenses
Agent QA and evaluation tools
Manual PCI DSS redaction
Screen capture and/or screen recording (6 months storage included)
Enhanced Call Details
Advanced Reporting
Call Section Notes
Time-Based Call Notes
Includes Advanced Recording Features +
Detailed voice analysis
Automated PCI DSS redaction
Speech-to-Text Transcription
Sentiment and emotion analysis
Advanced call filters and queries
Comprehensive, out-of-the-box dashboard reports
Includes Standard Analytics Features +
AI data analysis of multiple data sources (eMail, Chat, and Social Media)
Expanded out-of-the-box business intelligence dashboard reporting
Multi-Language Transcription
Automated email summary reports and notifications
Monthly consultation with dedicated CallCabinet data scientist
2N Resilience
2N resiliency includes the retention of redundant data.
Enhanced API
Enhanced API provides access to call records, call data and the ability to download calls.
PCI DSS Redaction
PCI DSS Redaction through API or manual intervention.
PCI DSS Redaction + AI
PCI DSS redaction through AI automatically detects and redacts PCI DSS data.
Video Conference and
Screen Share Recording
Capture all video conference output: isolated audio, video conferences, and application
screen sharing. Requires "Video Server".
Combo Package - PCI DSS Redaction + AI and Audio Transcription
Add-on that provides PCI DSS redaction through AI that automatically detects and redacts PCI DSS data. Plus, unlimited transcription, emotion and
sentiment analysis. Transcriptions are displayed on the "Call Details" screen.
Audio Transcription
Add-on that provides unlimited transcription, emotion and sentiment analysis. Transcriptions
are displayed on the "Call Details" screen.
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A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
Meet global regulatory compliance requirements, including GDPR, PCI DSS, HIPAA, SEC, MiFID II, Dodd-Frank, FTC, MAD II and more.
256-bit military-grade
AES rotating encryption to ensure
every interaction remains as
secure and reliable as they are
compliant.
Another advantage of living in the
cloud is the power of the cloud.
Some “virtual machine” solutions
have hard limits on processing
power and storage; CallCabinet
does not - it’s unlimited.
CallCabinet doesn’t hold your data ransom with localised storage or
proprietary encoding formats. Your
recording data will always be
yours and will remain accessible to
you from any location, 24/7/365.
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CallCabinet seamlessly adapts to any network environment, including on-premise, carrier-hosted, hybrid and even Microsoft-hosted Cloud PBX deployments.
Recordings are captured and stored redundantly within global data centres across
six continents.
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Capture every conversation regardless of the unified communications (UC) platform, IP-PBX or telephony system your business is using.
CallCabinet offers multiple solutions for industries that require PCI DSS redaction, including AI-driven redaction, API call redaction or manual intervention.
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Need something you don't see? Request resources through our contact page and we'll get right on it.
A brochure containing general information about Eclipse UC and its features
User guide and technical information about the Eclipse UC application and features
Learn about Eclipse UC Video conferencing feature and how it can be applied to business
A brochure containing general information about Eclipse UC Switchboard, its features, and application
