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Transform Microsoft Teams into a Robust Contact Centre Solution with Advanced Features and Functionality. Rollout and set-up have never been easier, with the use of Graph API making it easier than ever before to get started.
Calls Waiting List
Selective Call Pick up - Cherry Picking
Automated Call Answering
Voice Channel
Group Voicemail
Notifications Centre
Customisable Presence States
Contacts List
Instant search in Contacts List
Teams Chat in Contacts List
Variable Wrap up Codes & Time - Inbound
Variable Wrap up Codes & Time - Outbound
Automatically disabled when not answering calls
Outbound dialing with number selection
Favourites List in CC4Teams
Blind & Consultive Transfers
Call History
Queue announcement - Estimated wait time
Queue announcements - Estimated wait time
Callback request and maintain position in queue
Preferred Agent Routing
Last Agent Routing
Desire Routing
Skilled Based Routing
Queue Redirection
Omni Channel API (Generic Channels)
API Tool step in Call Flow
Text to Speech (Azure Speech Serivces)
Dynamic URL
Integrated to Azure AD
Bulk upload contacts
Multiple Waiting Queue playlist media
Enable escape from queue option
Dynamics 365 Integration CTI
ServiceNow Integration CTI
Salesforce Integration CTI
Red Cactus CRM/ERP Integrations with 200+ Applications
*Optional Extras are not included in standard features
All Agent Pro Voice Features Plus Unlimited core call recording, PCI + AI Licence and transcription
PCI DSS redaction through AI that automatically detects and redacts PCI DSS data.
Unlimited transcription
Emotion and sentiment analysis
Unlimited audio recording storage
Compliant call sharing
Call Notes
Searchable Call Tagging
Advanced call playback and tagging
Legal hold
Agent and/or Team Grouping
Unlimited Admin licenses
Dynamics 365 Integration CTI
ServiceNow Integration CTI
Salesforce Integration CTI
Red Cactus CRM/ERP Integrations with 200+ Applications
*Optional Extras are not included in standard features
Coming Soon*
Unlimited Ad-Hoc and Call Recording
Social Media
Webchat
Coming Soon*
Unlimited Ad-Hoc and Call Recording
Social Media
Webchat
Screen and Chat Recording
Transcription
Sentiment
AI-powered Alerts and notifications
Active Call monitoring and management of Agents
CC4Teams Agent Control Dashboard
Listen In, Barge In, and Whisper
Change queue estimated wait time
Realtime Dashboard
Historical Reporting
Reception Switchboard
Park Calls
Retrieve calls
Visibility over all Operators parked calls in queue
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CC4Teams Bundles everything you need to run a contact centre into the one package. Stop paying more for a 3rd party to provide the features you need
Select from bundled plans designed to save
Only pay for the number of users you need
Regular feature and firmware updates
Get your users set up in no time
Handle busy and incoming phone lines with ease
Integrate your CRM solution seamlessly
Keep your queues and your teams moving
Gain robust analytics and reporting tools
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Supervise your team with features like: Listen In & Whisper
Get a complete overview of your organisation and callers
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Design your call flows by simply drag and dropping
Create Interactive Data Visuals to Share Insights with Your Team
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A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
A brochure containing general information about Eclipse UC and its features
Need something you don't see? Request resources through our contact page and we'll get right on it.
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Learn about Eclipse UC Video conferencing feature and how it can be applied to business
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