Global Vendors, Expert Advice
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National Tyre and Wheel (NTAW) is a respected name in the automotive industry, known for its vast network, exceptional service, and commitment to quality. NTAW has 18 distribution centres (7 subcontracted logistic suppliers) and manages over 23 brands, including Dunlop, exclusively.
NTAW’s rapid expansion required them to have a collaboration system capable of meeting their dynamic business needs. Their existing systems consisted of legacy PABX’s which were beginning to fail. Due to these legacy PABX vendors exiting the market, spare parts and maintenance were becoming expensive and the systems were not capable of meeting the demands of their growing business. These challenges were adding significant pressure on the business. NTAW collaborated with Vonex regarding a solution that could meet the demands of their business. Fundamental to the NTAW business was the requirement of a contact centre solution able to handle a significant number of calls and to have agents, distributed nationally, easily able to collaborate. NTAW required a native call recording solution that was PCI compliant and offered DSS redaction and transcription
Competing against a number of providers, Vonex, having recently announced their partnership with Channel UC, were able to meet these requirements and provide a variety of solutions that satisfied NTAW. Channel UC along with Vonex deployed Ribbon’s SBCaaS solution, Ribbon Connect, to over 370 users, and to meet the requirements of the contact centre, deployed CC4Teams and Call Cabinet to over 50 Call Centre users.
"Providing exceptional service to NSW SMEs has always been our forte, and now, extending our high-quality service to a prestigious enterprise like National Tyre and Wheel is a proud moment for us. Channel UC were exceptional in the rollout and project management phase and we believe we have the partnership in place with Channel UC that enable us to take these solutions to the rest of our key accounts within the Vonex business."
- Account Manager, Vonex
“After careful consideration we chose Vonex for our teams and contact centre for teams roll out because we felt we could trust them having used their other services over many years. They had a collaborative approach which we liked, and it made the deployment run smoothly. The services are now in the production phase, and we continue to be pleased we chose Vonex.”
- Karthik Moorthy, CIIO at National Tyre and Wheel
NTAW’s choice to partner with Channel UC and Vonex underpins our capability to meet the needs of large-scale, dynamic enterprises businesses when the partner and the vendor work collaboratively together.
