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Use ROGER365.io to upgrade your existing Microsoft Teams environment to a professional Contact Center.
Reduce unnecessary calls, allowing your agents to spend their time on more valuable
Leverage your existing CRM and display customer information instantly to your agents.
Understand the customer journey and monitor your own performance to be 'customer centric'
Save valuable time and make sure your staff always has the correct information when they need
Make Teams the central communication hub in your organization by integrating your CRM, Voice,
WhatsApp, Facebook, Twitter, SMS, Webchat, and BOTs.
ROGER365.io conversations are handled centrally within Microsoft Teams, taking availability and process status into account
With ROGER365.io, your customers can use any device and any channel to contact your sales or support staff directly while your agents are available within Microsoft Teams.
ROGER365.io automatically provides all of the customer information required by integrating seamlessly with your CRM, ERP, ATS or other systems, empowering your agents to optimally engage with your customers.
Initial communications are captured by the smart “Frequently Asked Questions” chatbot. Simple questions are handled automatically, improving response times and reducing workload. Automatically escalates to agents.
Need something you don't see? Request resources through our contact page and we'll get right on it.
A brochure containing general information about Eclipse UC and its features
User guide and technical information about the Eclipse UC application and features
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A brochure containing general information about Eclipse UC Switchboard, its features, and application
