Eclipse UCaaS

Eclipse is a selfcare client offering businesses an intuitive and easy to use application to manage their unified communications settings from their mobile or their desktop PC, Laptop or tablet.

Used in standalone mode, Eclipse softphone converts the computer into a multifunction IP phone. It allows the end-user to make, receive and manage call and instant message communications with a single click from his computer.

In tandem mode (web or desktop) with the IP phone, Eclipse enables the user to control calls from their computer or their IP phone or Mobile device. They can, for example, answer a call from their phone, put the caller on hold and transfer it to another extension from Eclipse. Eclipse is native to Windows, Linux, iOS and Android.

Eclipse gives our Channel partners 3 levels of Management or Administrator rights, all Cloud based in an unparallel UCaaS Service Provider offering. 

1. The Web Admin

The Web Admin is the master portal which offers a single pane of glass to all your customers and how you define their functionality, service plans and management. 

2. My Telephony

MyTelephony is the 2nd tier of management that allows Service Providers to set up enterprises through 10 easy steps or give certain access to a proficient IT manager to manage simple adjustments to users and call flows. 

3. The User

The last layer of management is through the user themselves who has the ability to set their own forwarding rules and assign them to presence statuses as well as selecting which terminals they wish to collaborate and make calls off.

Licensing

Eclipse UC

Give the everyday knowledge worker access to over 60 PBX features, access their account via web browser or desktop version for instant messaging, setting of forwarding rules and managing presence status. 

Eclipse UC Features

Desktop Handsets and Headsets

A large range of certified handsets from the biggest manufacturers including Cisco, Poly, Jabra and Yealink.

Desktop Web Control

Control your Eclipse account and phone in any compatible web browser. Monitor your enterprise and see who is available. Use the browser to initiate a call from your handset.

Voicemail to Email

Notifications of new voicemails will be emailed directly to you. You can choose to have the voicemail audio files attached to the email, alternatively you can receive a notification with the information of the caller timestamped with caller ID (if presented during the initial call).

Presence Management

Presence Management allows you to select your state between several profiles – Available, Working, Meeting, Lunch, Travelling, Training, Away, Sick or Holidays.  Presence state is visible to everyone and allows the user to set customized presence messages and forwarding rules. Presence states can be set by calendar and will automatically change to in a meeting when in a video conference.

Forwarding Rules

Calls are forwarded to another destination or voicemail based on manual or auto forwarding rules. Call forward rules are based on your calendar and presence state.

Away Attendant

Give your callers calls the option of how they wish to be directed. The personal Away Attendant can route your caller depending on choices made from the interactive audio menu.

Call Queuing

Call queuing keeps the inbound call on hold with audible music until you answer. You can setup personal queue sizes and when the customer will be redirected to voicemail or elsewhere.

Call Back

The Call Back feature allows a caller to be called back when the user is not available.

Call Park

Call Park allows you to hold calls in a shared virtual location. Users can retrieve the parked caller with the press of a key.

Extension Groups

Extension Groups allows several users to be apart of an extension group allowing calls to ring on multiple handsets with multiple ringing methods. The group members can share a common shared voicemail box.

Paging

Paging lets users make one-way announcements to multiple desk phones and supported paging devices.

Eclipse UC Premium

The Eclipse UC Premium license is perfect for the mobile office worker.  It gives the user the ability to make calls through their softphone (web/desktop), tablet, mobile phone as well as an IP Terminal. 

Eclipse UC Premium Features

Desktop Handsets and Headsets

A large range of certified handsets from the biggest manufacturers including Cisco, Poly, Jabra and Yealink.

Desktop Web Control

Control your Eclipse account and phone in any compatible web browser. Monitor your enterprise and see who is available. Use the browser to initiate a call from your handset.

Desktop Application

With the Eclipse desktop application, you can dial and receive phone calls from the desktop client, begin a video collaboration session, instant message your fellow Eclipse users and control your presence and availably all on your Windows PC, Mac® or Linux PC.

Mobile Application

Take your desk phone on the road with the Eclipse UC mobile app, with minimal battery drain technology exclusive to Eclipse.  Control your presence and forwarding rules with the applications intuitive UI. To ensure that you never miss a call, your calls can be routed to your mobile number when mobile data is not available area. The Eclipse UC mobile application is available on both Apple App Store® and Android Google Play®.

Phone Management

The Phone Management tool allows the user to decide from which terminal he wants to place his outgoing calls. The phone’s programmable presence keys can also be customized

Phone Switch

With the phone switch feature, you are able to seamlessly change from one of your handsets to the other whilst on a call. When leaving the office, simply continue the conversation by switching from your desk phone to your mobile device with nil interruptions.

Visual Voicemail

Visual Voicemail allows you to listen to and manage voicemails and greetings on your handset, desktop application and mobile device. Dial out feature allows the caller to dial out to a substitute.

Voicemail to Email

Notifications of new voicemails will be emailed directly to you. You can choose to have the voicemail audio files attached to the email, alternatively you can receive a notification with the information of the caller timestamped with caller ID (if presented during the initial call).

Instant Messaging

Communicate within your Eclipse platform with the built-in instant messaging service. Send messages directly to parties within the enterprise and receive messages on your desktop and mobile application.

Presence Management

Presence Management allows you to select your state between several profiles – Available, Working, Meeting, Lunch, Travelling, Training, Away, Sick or Holidays.  Presence state is visible to everyone and allows the user to set customized presence messages and forwarding rules. Presence states can be set by calendar and will automatically change to in a meeting when in a video conference.

Forwarding Rules

Calls are forwarded to another destination or voicemail based on manual or auto forwarding rules. Call forward rules are based on your calendar and presence state.

Call Screening

Screen your calls options by caller type and condition, with options including: only receiving calls from particular known callers, blocking specific phone numbers, or sending specific phone numbers directly to voicemail. Screening can include asking the caller to identify themselves “I am….” with the caller then automatically placed on hold

Away Attendant

Give your callers calls the option of how they wish to be directed. The personal Away Attendant can route your caller depending on choices made from the interactive audio menu.

Call Queuing

Call queuing keeps the inbound call on hold with audible music until you answer. You can setup personal queue sizes and when the customer will be redirected to voicemail or elsewhere.

Call Back

The Call Back feature allows a caller to be called back when the user is not available.

Call Park

Call Park allows you to hold calls in a shared virtual location. Users can retrieve the parked caller with the press of a key.

Extension Groups

Extension Groups allows several users to be apart of an extension group allowing calls to ring on multiple handsets with multiple ringing methods. The group members can share a common shared voicemail box.

Boss-Secretary

Boss-Secretary is a filtering feature where filtered calls to the boss can be automatically redirected to the boss’s secretary/assistant.

Paging

Paging lets users make one-way announcements to multiple desk phones and supported paging devices.

Eclipse VC

Eclipse Video is a professional videoconferencing and collaboration solution powered by Zoom and is applied over the top of the Eclipse UC Premium license. 

Eclipse VC Features

FEATURES

  •   Unlimited number and duration of meetings
  •   Up to 100 participants in a meeting
  •   Instant or scheduled meetings (single or recurring date)
  •   High definition conference
  •   Private meeting room *
  •   On-screen display of the speaker (and hide others).
  •   Instant message
  •   File and screen sharing
  •   Remote control
  •   Annotation (add text and highlight)
  •   Keyboard and mouse control
  •   White board
  •   MP4 recording of the conference or a particular document
  •   Request for speech

THE HOST HAS SPECIAL RIGHTS

  •   Put a participant in mute mode
  •   Disable a participant’s video
  •   Record the conversation
  •   Rename participants
  •   Block the arrival of any new participants to the conference
  •   Leave the conference while the participants continue

PRIVATE MEETING ROOM

  •   Dedicated and permanent meeting room
  •   Personalized email signature “join my room” with url link
  •   Instant and scheduled meetings
  •   Participants can join the meeting before the host
  •   A dedicated Zoom license “VIP room”

Video Collaboration powered by Zoom®

The Eclipse UC video conferencing and collaboration solution allows users to organize video conferences with desktop, screen and files sharing. Fully integrated into Eclipse UC suite, a user can launch a 100-participant meeting room with the click of a button. Participants can be join from anywhere on any Zoom supported device, PC or smartphone.

Eclipse Connect

Eclipse Connect is applied over the top of an existing Eclipse UC Premium license and gives a user the ability to integrate into 42 certified ERP/CRM platforms. 

Eclipse Connect Features

CRM INTEGRATIONS

UCC Connect CRMClick to call from a wide variety of different database and CRM applications Contact Info Screen Popup on incoming call.

Eclipse Contact Centre

Eclipse Contact Center enables service providers to take advantage of the growing demand for call center services and to offer enterprise customers hosted inbound call center services at a very competitive price.

Eclipse Switchboard

Eclipse Switchboard is an interactive advanced attendant console for switchboard roles. The intuitive interface, with ergonomic design, allows in-house or outsourced receptionists to efficiently manage customer calls.