Individual users experience integration-driven productivity gains as soon as they sign on in the morning. The RingCentral-Okta integration enables logging in with standard Single Sign-on credentials and lets users access all their applications and tools, including all of the RingCentral communications functionality. (RingCentral for Okta also helps Schooley by enabling his team to quickly provision new users. “Onboarding new employees takes only minutes with RingCentral for Okta, versus days in the past,” says Schooley. “This is really helpful as we open new offices.”)
Productivity gains continue as users work with G Suite applications, Salesforce, and Box. For example, the RingCentral-Google integration (called RingCentral for Google) eliminates the disjointed experience of switching between applications by allowing users to make and receive calls, send text messages, schedule meetings, and more from within the G Suite applications. Similarly, the RingCentral-Salesforce integration (called RingCentral for Salesforce) means they can perform tasks such as clicking on a contact’s phone number in Salesforce to call that person.
RingCentral created an integration for Box that links RingCentral’s texting and faxing tools with the Box platform. “The ability to fax directly out of Box and SMS a Box link are important to us and to the customers we share with RingCentral,” Schooley adds.
In addition to individual users, Box as a whole sees productivity gains made possible by RingCentral. This is especially evident as Box expands internationally. “The underlying communications layer is critical as we reach out to customers and prospects in new regions, whether it’s a simple phone call, all the way through to sharing content online to pitch our solution,” Schooley explains. “It has been really important for us to consolidate on one solution globally. And with RingCentral, we can have the communications infrastructure for a new office ready in days, versus the weeks or months it would have taken us with a traditional PBX, or even hybrid PBX-cloud solution.”
“Box is an innovative, forward-thinking company and we look for the same in our partners,” says Paul Chapman, CIO, Box. “RingCentral has proven to be a great partner for us.”